At approximately 4.30pm yesterday afternoon Skype went down deep in the middle of a conversation with my developer on fixes for JustShipIT.   The online global news reported that the response came from millions of upset users tweeting.  Funny, we now live in an age where the customer is reporting to the company their application has gone down!

Skype is yet to give a real honest answer as to what has happened, other than the increase in traffic as people use their network to pass on the Christmas cheer to friends and relatives.

This must be a welcome cheer for all telecom companies out there!

Well day two and its now 08:06 and still nothing to report.  I logged into Skype it came online for a split second and then disappeared again saying 'Connecting'.  Dare I say we are switching to MSN live messenger why these problems are resolved.

Last month, Skype reported it now hosts over 25 million people on its service.

Update (08:00 a.m ET): Skype reported an update on its blog, assuring users that the service should return in “a few hours.” -  hmm ;)

Update Cont: Skype has explained today’s downtime on its blog, nothing that “Customers using the enterprise version of Skype for Windows (Windows) may still experience delays signing in.”

I'll be in touch.

2 comments:

Andrew Seaton said...

Sean,

I feel is is rich having a go at skype's poor customer service when I have 5 parcels here which have yet to be collected and they were originally booked on the 14th of December!

I suggest you look internally first, not externally.

Sean Sale said...

Hi Andrew,

Thanks for your comments. Yes sadly we were let down by DHL and all our couriers in December. We tried our best to restrict those postcodes that were not accepting collections but we were closer to it than the couriers themselves. I am sure you know already our fate was at the mercy of the couriers. We can certainly refund you if they failed altogether.

Many thanks for your comments!

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